Terms of Service

Untap, Inc.
Last updated: April 17, 2026
Effective date: April 17, 2026

These Terms of Service ("Terms") govern your access to and use of the Untap platform and related services provided by Untap, Inc., a Delaware corporation ("Untap", "we", "our", or "us"). By creating an account, accessing the Services, or clicking to accept these Terms, you agree to be bound by them. If you are agreeing on behalf of an organization, you represent that you have the authority to bind that organization, and "you" or "Customer" refers to that organization.

Please read these Terms carefully. They include important provisions regarding limitations of our liability, your indemnification obligations, and the resolution of disputes by arbitration on an individual (not class) basis.

1. Definitions

Capitalized terms used in these Terms have the following meanings:

• "Authorized Users" means individuals authorized by Customer to access and use the Services (including employees, contractors, judges, reviewers, mentors, and participants invited by Customer).
• "Customer Data" means all data, content, and materials that Customer or its Authorized Users submit, upload, or generate through the Services, including participant submissions, evaluations, and communications.
• "Documentation" means the user guides, help articles, and technical documentation we make available at untap.tech or trust.untap.tech.
• "Order Form" means an ordering document, online purchase flow, custom quote, or equivalent written agreement that references these Terms and specifies the Services, fees, and subscription term.
• "Services" means the Untap platform, all features, related websites, and support services made available by Untap under an Order Form or subscription plan.
• "Subscription Term" means the period during which Customer is entitled to use the Services, as specified in the applicable Order Form or subscription.

2. Description of the Services

Untap provides a talent and innovation infrastructure platform that enables organizations to build and run innovation programs, competitions, grants, scholarships, hackathons, and talent initiatives. The Services include:

• A program management platform for creating, configuring, and running programs;
• Branded program websites and landing pages;
• Submission, evaluation, and judging workflows;
• Participant accounts, communications, and notifications;
• Analytics, reporting, and program insights;
• Onboarding, configuration assistance, and customer support as specified in the applicable plan.

Features available to Customer depend on the subscription plan or Order Form. Current pricing and plan features are available at untap.tech/pricing.

3. Accounts and Access

3.1 Account registration

To use the Services, Customer must create an account and provide accurate, complete, and current information. Accounts may not be registered by bots or automated means.

3.2 Account security

Customer is responsible for maintaining the confidentiality of its account credentials and for all activity that occurs under its account. Customer will promptly notify us at security@untap.tech of any unauthorized access or suspected compromise.

3.3 Authorized Users

Customer may allow Authorized Users to access the Services under its account. Customer is responsible for Authorized Users' compliance with these Terms and for any act or omission of an Authorized User that would constitute a breach if performed by Customer.

3.4 Eligibility

The Services are intended for business use by users who are at least 18 years old (or the age of majority in their jurisdiction). Where Customer operates a program that admits participants under 18, Customer is responsible for obtaining any required parental or guardian consents and for complying with applicable laws regarding minors (including COPPA in the United States and GDPR Article 8 in the EEA).

4. Fees and Payment

4.1 Fees

Customer will pay the fees specified in the applicable Order Form or subscription plan. Standard fees are published at untap.tech/pricing. Enterprise pricing is set out in a custom Order Form.

4.2 Payment terms

Unless otherwise stated in an Order Form, fees are payable in advance by credit card or bank transfer. Where we invoice Customer, payment is due within thirty (30) days of the invoice date. Fees are non-refundable except where expressly stated in these Terms or the Order Form.

4.3 Taxes

Fees exclude all taxes, levies, and duties imposed by taxing authorities (including value-added tax, sales tax, use tax, and withholding tax). Customer is responsible for all such taxes other than taxes based on our net income. If Customer is required to withhold any tax, Customer will gross up the payment so that we receive the full amount invoiced.

4.4 Late payment

If Customer fails to pay undisputed fees when due, we may, on at least ten (10) days' prior written notice: (a) charge interest at the lower of 1.5% per month or the maximum rate permitted by law; (b) suspend or downgrade the Services; and (c) after suspension, terminate the affected Subscription for material breach under Section 12.

4.5 Price changes

We may change our standard fees with at least thirty (30) days' prior notice. Price changes take effect at the start of the next renewal term and do not affect fees during a current Subscription Term.

5. Subscription, Renewal, and Cancellation

5.1 Subscription Term

Each subscription begins on the start date in the Order Form (or, for self-serve subscriptions, the date of account activation) and continues for the period specified. Unless otherwise stated in the Order Form, subscriptions automatically renew for successive periods equal to the initial term.

5.2 Non-renewal

Either party may prevent automatic renewal by giving the other party written notice at least thirty (30) days before the end of the then-current Subscription Term. Customer may send notice via email to hello@untap.tech.

5.3 Cancellation of free or trial subscriptions

Customer may cancel a free or trial subscription at any time without cause. We may terminate free or trial subscriptions on thirty (30) days' notice.

6. Service Levels and Support

6.1 Service Level Agreement

We provide the Services in accordance with our Service Level Agreement (SLA), which describes target uptime, service credits, and support response times. Enterprise customers may negotiate a custom SLA in their Order Form, which will supersede the standard SLA for that customer.

6.2 Support

Customer support is provided through in-app chat, email (hello@untap.tech), and the resources available at untap.tech/resources. Response times and support channels vary by subscription plan and are described in the Documentation and, where applicable, in the Order Form.

6.3 Maintenance

We may conduct scheduled maintenance that temporarily affects availability. Where reasonably practicable, we will give advance notice of scheduled maintenance. Emergency maintenance may be performed without notice where necessary to protect the security or integrity of the Services.

7. Customer Data and Ownership

7.1 Customer ownership of Customer Data

As between the parties, Customer retains all right, title, and interest in and to Customer Data. We do not claim ownership of Customer Data.

7.2 License to Untap

Customer grants us a worldwide, non-exclusive, royalty-free license to host, process, transmit, display, and otherwise use Customer Data solely as necessary to: (a) provide and maintain the Services; (b) prevent or address technical or security issues; (c) comply with legal obligations; and (d) enforce these Terms. This license terminates when the relevant Customer Data is deleted or when the Subscription Term ends, subject to Section 7.4.

7.3 Processing of personal data

Where Customer Data includes personal data subject to data protection laws (including GDPR, UK GDPR, CCPA, Saudi PDPL, and UAE PDPL), we process such data as a processor under Customer's instructions. Processing is governed by our Privacy Policy and our Data Processing Agreement (DPA), available on request at privacy@untap.tech. For enterprise customers, the DPA is incorporated into the Order Form and prevails over these Terms with respect to the processing of personal data.

7.4 Return and deletion

On termination or expiration of a subscription, Customer may export Customer Data through the Services for up to thirty (30) days. Following that period, we will delete Customer Data within ninety (90) days, subject to any legal retention obligations and standard backup cycles of up to thirty-five (35) days. Enterprise customers with a DPA may agree longer or shorter retention periods.

7.5 Aggregate and anonymized data

We may use aggregated, de-identified data derived from Customer Data to operate, improve, and develop the Services, and to produce benchmarks or industry insights. Aggregated data does not identify Customer or any individual and is not considered Customer Data.

7.6 AI and machine learning

We do not use Customer Data to train general-purpose AI models. Any AI-assisted features (such as screening suggestions or submission summarization) operate on a per-customer basis, only on that customer's data, and only where the customer has enabled the feature. Automated suggestions do not make binding decisions; a human reviewer from Customer's team must review and approve any outcome affecting a participant.

8. Untap's Intellectual Property

We retain all right, title, and interest in and to the Services, Documentation, Untap trademarks and logos, and all underlying software, technology, know-how, and methodologies, including any improvements, derivatives, or modifications (collectively, "Untap IP"). These Terms grant Customer only a limited, non-exclusive, non-transferable, non-sublicensable right to access and use the Services for its internal business purposes during the Subscription Term. No rights are granted by implication, estoppel, or otherwise.

Customer may submit feedback, suggestions, or recommendations to us ("Feedback"). Customer grants us a perpetual, irrevocable, royalty-free license to use Feedback for any purpose without obligation to Customer.

9. Acceptable Use

Customer and its Authorized Users will not, and will not permit any third party to:

• Use the Services in violation of applicable law or any third party's rights;
• Upload, transmit, or store content that is unlawful, defamatory, obscene, harassing, or that infringes intellectual property rights;
• Upload malicious code, viruses, worms, trojans, or similar harmful components;
• Reverse engineer, decompile, or disassemble the Services, except to the extent such restriction is prohibited by law;
• Attempt to gain unauthorized access to the Services, other customers' accounts, or underlying systems;
• Use the Services to build a competing product or to benchmark against a competing product;
• Resell, sublicense, or otherwise make the Services available to third parties except as expressly permitted;
• Use the Services to send spam, unsolicited commercial messages, or any communication in violation of applicable anti-spam or marketing laws;
• Circumvent or attempt to circumvent usage limits, rate limits, or access controls;
• Impersonate any person or misrepresent affiliation with any person or entity.

Our Fair Use Policy provides additional detail on acceptable usage volumes and behaviors.

10. Confidentiality

10.1 Definition

"Confidential Information" means non-public information disclosed by one party ("Disclosing Party") to the other ("Receiving Party") that is marked as confidential or that should reasonably be understood to be confidential given the nature of the information and circumstances of disclosure. Customer Data is Customer's Confidential Information. The Services, Documentation, Untap IP, and pricing are Untap's Confidential Information.

10.2 Obligations

The Receiving Party will: (a) use Confidential Information only to perform its obligations and exercise its rights under these Terms; (b) protect Confidential Information using the same degree of care it uses to protect its own confidential information, but no less than a reasonable standard of care; and (c) disclose Confidential Information only to its employees, contractors, and advisors who have a need to know and who are bound by confidentiality obligations at least as protective as this Section.

10.3 Exceptions

The obligations in Section 10.2 do not apply to information that: (a) is or becomes publicly known without breach of these Terms; (b) was known to the Receiving Party before disclosure without a confidentiality obligation; (c) is independently developed by the Receiving Party without use of Confidential Information; or (d) is rightfully received from a third party without a confidentiality obligation.

10.4 Compelled disclosure

The Receiving Party may disclose Confidential Information to the extent required by law, subpoena, or court order, provided that (where legally permitted) it gives the Disclosing Party prior notice and reasonable cooperation to seek a protective order.

11. Warranties and Disclaimers

11.1 Mutual warranties

Each party represents and warrants that: (a) it has full power and authority to enter into these Terms; (b) execution and performance will not conflict with any other agreement; and (c) it will comply with all laws applicable to its performance.

11.2 Untap warranties

We warrant that during the Subscription Term: (a) the Services will perform materially in accordance with the Documentation; and (b) we will not materially decrease the overall functionality of the Services during the Subscription Term. Customer's exclusive remedy for a breach of this warranty is the service credits and other remedies set out in the SLA or, where no adequate remedy exists under the SLA, termination of the affected Subscription for material breach under Section 12 and a refund of prepaid unused fees.

11.3 Disclaimer

EXCEPT AS EXPRESSLY SET FORTH IN THESE TERMS, THE SERVICES ARE PROVIDED "AS IS" AND "AS AVAILABLE" WITHOUT WARRANTIES OF ANY KIND, WHETHER EXPRESS, IMPLIED, STATUTORY, OR OTHERWISE. UNTAP SPECIFICALLY DISCLAIMS ALL IMPLIED WARRANTIES, INCLUDING WARRANTIES OF MERCHANTABILITY, FITNESS FOR A PARTICULAR PURPOSE, TITLE, AND NON-INFRINGEMENT. WE DO NOT WARRANT THAT THE SERVICES WILL BE UNINTERRUPTED, ERROR-FREE, OR FREE OF HARMFUL COMPONENTS, OR THAT ANY CONTENT WILL BE SECURE OR NOT OTHERWISE LOST OR ALTERED.

12. Termination

12.1 Termination for cause

Either party may terminate a Subscription on written notice if the other party materially breaches these Terms and fails to cure the breach within thirty (30) days after receiving written notice. We may terminate immediately on notice if Customer's use of the Services violates applicable law or creates a security or liability risk.

12.2 Termination for insolvency

Either party may terminate on written notice if the other party ceases to operate, becomes insolvent, or is subject to a bankruptcy or similar proceeding that is not dismissed within sixty (60) days.

12.3 Effect of termination

On termination or expiration: (a) Customer's right to access the Services ends; (b) Customer will pay any fees accrued through the effective date of termination; (c) if we terminate for cause, Customer will pay all fees owed for the remainder of the Subscription Term; (d) if Customer terminates for our uncured material breach, we will refund any prepaid unused fees covering the period after the effective date of termination; and (e) Customer Data will be handled as set out in Section 7.4.

12.4 Survival

Sections 4 (for accrued fees), 7.1, 7.5, 7.6, 8, 9, 10, 11.3, 13, 14, 15, 16, and any other provision that by its nature should survive termination will survive.

13. Indemnification

13.1 Untap indemnification

We will defend Customer against any third-party claim alleging that Customer's authorized use of the Services infringes the third party's intellectual property rights, and we will pay any damages finally awarded against Customer in such a claim or agreed in settlement by us. Our obligation does not apply to claims arising from: (a) Customer Data or content supplied by Customer; (b) use of the Services in violation of these Terms; (c) combination of the Services with products or services not provided by us, where the claim would not have arisen but for the combination; or (d) modifications to the Services not made by us. If we reasonably believe the Services infringe, we may, at our option, modify the Services, obtain a license, or terminate the affected Subscription and refund prepaid unused fees.

13.2 Customer indemnification

Customer will defend us against any third-party claim arising from: (a) Customer Data, including any claim that Customer Data infringes third-party rights or violates applicable law; (b) Customer's or its Authorized Users' use of the Services in breach of these Terms or applicable law; or (c) the operation of Customer's programs, including disputes with participants. Customer will pay any damages finally awarded against us in such a claim or agreed in settlement by Customer.

13.3 Procedure

The indemnified party will: (a) promptly notify the indemnifying party of the claim; (b) provide reasonable cooperation in the defense; and (c) give the indemnifying party sole control of the defense and any settlement, provided that no settlement will impose any liability or admission on the indemnified party without its prior written consent.

14. Limitation of Liability

TO THE MAXIMUM EXTENT PERMITTED BY LAW, NEITHER PARTY WILL BE LIABLE TO THE OTHER FOR ANY INDIRECT, INCIDENTAL, SPECIAL, CONSEQUENTIAL, OR PUNITIVE DAMAGES, OR FOR LOST PROFITS, LOST REVENUE, LOST DATA, OR LOSS OF BUSINESS OPPORTUNITY, ARISING OUT OF OR RELATING TO THESE TERMS, EVEN IF ADVISED OF THE POSSIBILITY OF SUCH DAMAGES.

EACH PARTY'S TOTAL AGGREGATE LIABILITY ARISING OUT OF OR RELATING TO THESE TERMS WILL NOT EXCEED THE TOTAL FEES PAID OR PAYABLE BY CUSTOMER TO UNTAP UNDER THE APPLICABLE ORDER FORM IN THE TWELVE (12) MONTHS IMMEDIATELY PRECEDING THE EVENT GIVING RISE TO THE CLAIM.

The limitations in this Section 14 do not apply to: (a) Customer's payment obligations; (b) either party's indemnification obligations under Section 13; (c) breach of confidentiality obligations under Section 10; (d) either party's gross negligence, willful misconduct, or fraud; or (e) any liability that cannot be excluded or limited under applicable law.

15. Governing Law and Dispute Resolution

15.1 Governing law

These Terms are governed by the laws of the State of Delaware, United States, without regard to its conflict of laws principles. The United Nations Convention on Contracts for the International Sale of Goods does not apply.

15.2 Binding arbitration

Any dispute, controversy, or claim arising out of or relating to these Terms (including formation, interpretation, breach, or termination) will be resolved by binding arbitration administered by the American Arbitration Association (AAA) under its Commercial Arbitration Rules. The seat of arbitration will be Wilmington, Delaware, or such other location as the parties agree. Arbitration will be conducted by a single arbitrator unless the amount in controversy exceeds one million US dollars ($1,000,000), in which case three arbitrators will be appointed. The arbitrator's decision will be final and binding, and judgment on the award may be entered in any court of competent jurisdiction.

15.3 Class action waiver

CLAIMS WILL BE BROUGHT ONLY ON AN INDIVIDUAL BASIS. NEITHER PARTY MAY PARTICIPATE AS A PLAINTIFF OR CLASS MEMBER IN ANY PURPORTED CLASS ACTION, COLLECTIVE ACTION, OR REPRESENTATIVE PROCEEDING.

15.4 Injunctive relief

Notwithstanding Section 15.2, either party may seek injunctive or equitable relief in any court of competent jurisdiction to prevent actual or threatened infringement or misappropriation of its intellectual property or Confidential Information.

15.5 Language

These Terms are executed in English. Any translation is provided for convenience; in case of discrepancy, the English version prevails.

16. General Provisions

16.1 Modifications

We may update these Terms from time to time. For material changes, we will provide at least thirty (30) days' notice via email (to the account email on file) and through an in-product notice before the change takes effect. Continued use of the Services after the effective date constitutes acceptance of the updated Terms. If Customer does not agree to a material change, Customer's sole remedy is to terminate the affected Subscription before the change takes effect and receive a pro-rata refund of prepaid unused fees.

16.2 Entire agreement

These Terms, together with the applicable Order Form, DPA (if any), SLA, and any other policies or addenda expressly incorporated by reference, constitute the entire agreement between the parties regarding the Services and supersede all prior or contemporaneous proposals, understandings, and communications. No terms on a Customer purchase order, vendor portal, or similar document will modify these Terms, regardless of any language to the contrary.

16.3 Order of precedence

In case of conflict, the order of precedence is: (a) the DPA (for matters of personal data processing); (b) the Order Form; (c) these Terms; (d) the SLA; and (e) the Documentation.

16.4 Assignment

Customer may not assign or transfer these Terms without our prior written consent, except in connection with a merger, acquisition, or sale of all or substantially all of Customer's assets, provided that the successor is not a competitor of Untap. We may assign these Terms without restriction. Any assignment in violation of this Section is void.

16.5 Subcontractors

We may use subcontractors or sub-processors to perform the Services, subject to our obligations under these Terms and the DPA. A current list of sub-processors is published at trust.untap.tech.

16.6 Notices

Notices to Untap must be sent to hello@untap.tech or, for legal notices, to legal@untap.tech. Notices to Customer will be sent to the email address on file for the account's primary administrator. Notices are deemed given on the date of transmission, provided the sender does not receive an undeliverable notification.

16.7 Force majeure

Neither party will be liable for any failure or delay in performance (other than payment obligations) caused by events beyond its reasonable control, including acts of God, natural disasters, war, terrorism, riots, labor disputes, governmental actions, internet or telecommunications failures, or pandemic-related disruptions.

16.8 Relationship of the parties

The parties are independent contractors. These Terms do not create a partnership, franchise, joint venture, agency, fiduciary, or employment relationship.

16.9 No third-party beneficiaries

These Terms are for the benefit of the parties and do not create rights in any third party.

16.10 Severability

If any provision of these Terms is held invalid or unenforceable, the remaining provisions will remain in full force and effect, and the invalid provision will be modified to the minimum extent necessary to make it enforceable.

16.11 Waiver

A waiver of any breach or default is not a waiver of any subsequent breach or default. Failure to enforce any provision is not a waiver of the right to enforce it later.

16.12 Publicity

We may identify Customer as a customer on our website, in marketing materials, and in case studies, using Customer's name and logo, in a manner consistent with Customer's brand guidelines. Customer may withdraw this permission at any time by written notice to hello@untap.tech.

16.13 Export compliance

The Services are subject to US export control and sanctions laws. Customer represents that it is not located in, under the control of, or a national or resident of any country or entity subject to US sanctions, and will not use the Services in violation of such laws.

16.14 Government users

If Customer is a US federal, state, or local government entity, the Services are provided as "commercial items" as defined in FAR 2.101, and with only the rights specified in these Terms.

17. Contact

For questions about these Terms:

• General: hello@untap.tech
• Legal: legal@untap.tech
• Privacy: privacy@untap.tech
• Security: security@untap.tech